Forms of Payment
Getting Started
There are a few different ways you can pay for your mailings, as explained in the sections below.
For starters, it is important to remember that LetterStream needs payment in advance. This is for two main reasons; first, we are required to pay the Post Office at the time of mailing, so we are immediately paying the postage fees just as you would be. Second, we are producing the product generally within a few hours of your request. This isn't some old-school manufacturing process, instead, we make your product real-time and get your mail sent out very quickly.
Forms Of Payment
Some payment options include MasterCard, Visa, AMEX, Discover, Check, Cashiers Check, Money Order, Bank Wire, Company Check, and ACH. You can also use single-use (prepaid) credit cards, but keep in mind that if a refund is required we can only send funds back to the card that was used, so you'll want to keep the card just in case.
Pay with a credit card via the PrePay option
Pay with a credit card as you go
Paying by giftcards, paypal, and cryptocurrency
Pay with the PrePay option
You can prepay in bulk and keep money on account with us for future mailings or you can pay for each individual order you go.
This option exists on the Billing Information page under the My Account tab. If you use the prepay your account we also recommend that you use the Low Balance Alert option so you can be reminded any time your balance falls below an amount that you specify. There is a $20 minimum for funding your prepay, so if you're going to send less than that value of mail you might be better off not pre-funding your account.
Pay As You Go
If you'd like to pay each time you create a mailing simply continue the job-making process and pay for your job(s) directly within the shopping cart. To learn more about the Balance Information page, click here.
Note: using a credit card that does not belong to you or your company is against our payment policy. Please do not use someone else's credit card (such as your client's card) as this could delay or stop your mailings from going out.
Pay by ACH or Wire transfer
ACH and Wire transfers are available for pre-approved companies who spend $5,000 or more in a single transaction. A double-verification process for all ACH and Wire transactions occurs via phone and email.
Most customers who consider paying via ACH or Wire find that using the PrePay option is better, as the funds are added to your account automatically whereas with ACH and Wire you'll need to be pre-approved and wait for the funds to enter your account.
Pay by Check or Money Order
If you'd like to send us a check or money order, please find our mailing address for payments on the Billing Information page. Additionally, please add a description to the check or money order that includes your LetterStream username. Please allow up to 14 business days for these payments to be applied to your account as there are many variables involved with receiving the payment, primarily that they are going through the mail delivery system which has slowed down in recent years. Therefore, we cannot apply the payment(s) until we've physically received the check or money order. If you cannot wait that long for your payment to be added to your account, we recommend either the "PrePay" option or the "Pay As You Go" option described above.
Methods of Payment we Don't Currently Accept
We don't currently accept gift cards, Paypal, or any form of Cryptocurrency such as Bitcoin. We also cannot accommodate a direct bank transfer at this time nor are we currently able to offer payment terms.
Additionally, if you use our services to send mail on behalf of your own customers, you will not be able to use their credit cards to pay as that goes against our user agreement. You must use your own credit cards to send mail through your LetterStream account.
Minimum and Maximum Payments
There is no maximum payment at this time, but there is a minimum credit card charge of $.50. Within your shopping cart, if your total "charge to credit card" amount reflects a total less than $.50 our system will not be able to accepts payment.
A couple work arounds to this would be to increase the job cost, add more mailings to your shopping cart, or use the PrePay option and add $20 to your account.