Payment Errors

Getting Started

If you experience a payment issue while checking out on LetterStream, this guide outlines common causes and how to resolve them. Most errors are related to bank restrictions or browser behavior, and we typically recommend contacting your bank for card-specific declines.

Website Timeout During Payment

If the site appears to time out when submitting payment:

Try a different browser or device
Disable VPNs or check browser security settings
Attempt payment with a different card or payment method

Double Payment Appearance

If your bank statement shows duplicate payments, it’s likely due to a failed attempt showing as a pending transaction.
These typically disappear from your statement within a few business days.

Card and Payment Entry Errors

Here are common entry-related issues and their fixes:

Incorrect Payment Zip Code
- Ensure the zip code entered matches the billing zip on your card
Invalid Request Amount
- Payments must be at least $0.50 USD
- If needed, increase job cost or add funds via PrePay (minimum $20)
Incorrect Card Security Code (CVV)
- Verify the 3- or 4-digit code is entered correctly
Insufficient Funds
- Confirm available balance with your bank
Card Was Declined
- General decline issued by your bank; contact them directly
Incorrect Card Number
- Double-check the number for accuracy
Card Has Expired
- Use a valid, non-expired card for payment

Uncommon Errors

Credit Card Error – Bad Request Invalid Integer

Try the following:

Clear browser cache and cookies
Update your browser
Disable extensions, especially autofill tools
Try entering the card information manually