We don't knowingly send scam mailings

Getting Started

LetterStream is committed to preventing the use of its platform for scam, illegal, or unethical mailings. We cooperate with law enforcement agencies, including U.S. Postal Inspectors and the Justice Department, to stop inappropriate activity. If you believe someone is attempting to use LetterStream for a scam, please notify us immediately.

In This Article

What is a Scam Mailing?

A letter is considered a scam letter when it attempts to deceive the recipient by making false claims. Scam mailings typically attempt to gain personal information or payments from the recipient.

If you suspect a letter sent through LetterStream is a scam, send the information to support@letterstream.com to notify us. Include your full name and the complete return address from the envelope you received. We will look into it happily cooperate with necessary legal authorities.

Can I Send Scam Mail Through LetterStream?

No. LetterStream does not allow its platform to be used for scam, illegal, unethical, or harmful content. We actively work with law enforcement to identify and prevent abuse of our services.

How to Recognize a Scam Letter

Scam letters attempt to trick recipients into providing sensitive information or money. Common traits include:

  • Urgent language or threats: Pressuring recipients to act immediately or face consequences.
  • False authority: Impersonating legitimate organizations using fake contact information.
  • Requests for personal information: Asking for sensitive data like SSNs or bank info.
  • Unrealistic rewards: Promising large sums of money or prizes with no effort required.
  • Suspicious payment methods: Asking for payment via gift cards, wire transfers, or prepaid debit cards.
  • Poor grammar or formatting: Misspellings, unprofessional tone, or formatting issues.

What to Do if You Receive a Scam Letter

  • Do not respond: Never send money or personal information.
  • Verify the sender: Contact the organization directly through official channels.
  • Report the scam: Notify the Federal Trade Commission (FTC) or your local consumer protection agency

Tips for Legitimate Senders

While LetterStream doesn't make it a practice to look at letters that our customers send, we are sometimes notified about questionable mailings.

To reduce suspicion and ensure professional mailings:

  • Use a valid return address.
  • Identify your business or organization clearly.
  • Avoid unnecessary urgency unless previously justified.
  • Include contact information (website and phone number).
  • Match your contact info with what is publicly listed online.
  • Do not include sensitive data like SSNs or bank accounts unless absolutely necessary.
  • Ensure your documents are well-formatted and clearly communicate the issue at hand.

Maintaining transparency and clarity will help ensure your letters are received as intended.