Validate Your Email to Activate Your Account

Getting Started

This article explains how email validation works during the LetterStream account creation process, why it’s required, how it functions, and what to do if you don’t receive the validation email. It includes guidance on common email delivery issues.

Most users receive their validation email within minutes. Over 90% of accounts are successfully validated. If you don’t see the email, the steps below will help you resolve it quickly.

In This Article

Why Email Validation is Important

Our system uses authenticated email delivery to ensure extremely reliable inbox delivery. Email validation ensures that:

  • Users provide a valid and accessible email address.
  • Communication channels like password resets and account notifications work properly.
  • The platform is protected from spam and fraudulent account creation.
  • Only legitimate users can access certain features and services.

How Email Validation Works

  1. User Signs Up

    The user completes our signup form with your email address.

  2. Validation Email Sent

    Our system sends a confirmation email containing a validation link.

  3. User Confirms Email

    The user must click the validation link to verify ownership of the email.

  4. Account Activation

    Once the email is confirmed, the account is fully activated and accessible.

Common Issues and Troubleshooting


If you aren't seeing the email validation email come through, make sure your email address was entered correctly. In some cases, users may may not receive validation emails even though our system shows they were sent. This often occurs because of how some email providers or business mail servers handle incoming automated messages. If so, then follow these steps to solve common issues:

Didn’t Receive the Validation Email

If you don’t see the validation email:

  • Check your Spam, Junk, and Filters
    • Mail providers often divert automated messages.
  • Search your inbox
    • Look for terms like letterstream, validation, or confirmation.
  • Check Archive, Important, or Other folders
    • Some email systems (e.g., Gmail) sort messages automatically.
  • Ensure correct spelling of your email address
    • A mistyped email won’t receive validation.
  • If you already created an account
    • Use Forgot Password to resend a password reset (which also confirms that address exists on record).
  • Email Forwarding Can Affect Delivery
    • If your mail is forwarded (for example, from a Gmail account to a corporate domain), the forwarding process may alter authentication signatures, causing delivery issues with some mail servers.
  • Whitelisting
    • If using a business email domain (e.g., your company domain), ask your IT team to:
      • Whitelist the sending address and domain (e.g., *@letterstream.com).
      • Check spam/quarantine filters on your mail server.
      • Review any internal filtering rules that may reject authenticated automated messages.