Nobody Got My Mail

Getting Started

If you're concerned that your mail didn't reach its recipients, whether it's a single letter or an entire job, this article explains how to verify if your mailing was successfully sent and what steps to take next.

In This Article

How LetterStream Ensures Your Mail Is Sent

We sometimes hear concerns like: “nobody got my letters,” “my job didn’t go out,” or “this service doesn’t work.” While mistakes can happen, LetterStream’s system is built to ensure that mail is sent accurately and reliably.

Our processes scan and track every piece of mail after it’s sealed and ready to be sent. If even one piece isn’t scanned, the job will not be marked as “mailed.” Because of this strict process, if your job shows a “mailed” status, you can be confident it was sent. In the unlikely event of a wrong status, we’ll refund your mailing cost.

Troubleshooting Steps

If you believe your mail wasn’t delivered, follow these steps:

Step Details
1. Check Payment Status
  • Unpaid jobs have not been mailed. Ensure the job was paid to begin the process.
  • Jobs under "Action Required" and "In Production" have not been mailed yet.
2. Check Mailing Timelines
  • We mail very quickly:
    • 50% mailed same business day
    • 95% mailed next business day
    • 100% mailed by second business day
  • Business days are Monday–Friday before 4 PM Arizona time.

Note: Delays can happen if the job was placed on hold. This will impact the speed in which we can mail jobs.
3. Allow for Delivery Time
  • If the job shows “mailed,” allow 3-7 weekdays for delivery.
  • No delivery on Sundays or U.S. Postal Holidays.
4. Evaluate Mail Receipt
  • If it’s been more than 7 weekdays:
    • Mail checks: Confirm recipients have checked their mailbox.
    • Actions taken: Any response (call, payment, attendance) means the mail arrived.
    • Returned mail: Shows mail was sent but undeliverable due to address issues.