Unrequested Password Reset Emails
If you've received a password reset email that you did not request, it's understandable to feel concerned. This guide will explain why this might happen, how to ensure your account is secure, and what steps you can take next. We'll also share best practices to help protect your account moving forward.
In This Article
Understand Why You Received the Email
While unexpected password reset emails can be unsettling, they do not automatically indicate that your account has been accessed or compromised. We're here to help you take the right steps to ensure your account remains secure.
Here are a few common reasons why you might receive a password reset email unexpectedly:
- Mistaken Entry: If you have a simple username, another user may have accidentally entered your username when attempting to reset their own password.
- Authorized Third Party: If you've shared your login credentials or LetterStream tasks with a colleague or assistant, they may have initiated the reset.
Rest assured, simply receiving a reset email does not mean that anyone has accessed your account, and the new temporary password was only sent to your email address.
Best Practices to Keep Your Account Secure
To stay secure and maintain peace of mind, we recommend the following steps:
- Reset Your Password: If you have any concerns, it's a good idea to proactively change your password.
- Monitor Account Activity: Keep an eye on your account and let us know if you see any unusual activity.