FedEx 2Day - Supporting Evidence of Mailing

Getting Started

When sending FedEx 2Day through LetterStream, there are several ways to document that your mailing was sent and, if applicable, delivered. This guide outlines the records available through LetterStream and FedEx to help you track and document your mailings.

Understanding FedEx 2Day Delivery

FedEx 2Day provides tracking and an optional signature upon delivery.

  • Delivery typically occurs within two business days after FedEx receives the shipment.
  • Each mailing includes a tracking number that allows you to follow its progress.
  • Signature confirmation is available as an optional service.
  • Delivery is not guaranteed, as delays, unsuccessful delivery attempts, or other exceptions may occur.

FedEx tracking provides greater visibility into the delivery process, but LetterStream cannot independently verify or request delivery events beyond the information provided by FedEx.

Available Supporting Evidence of Mailing

There are several ways to confirm that your FedEx mailing was processed, sent, and delivered.

LetterStream Job Information

  • Within your LetterStream account, each mailing job includes timestamps showing the different stages of processing.

    Hover over the timestamps to view:

    • When the job was uploaded to the LetterStream website
    • When it was released to our production department
    • When it was handed over for delivery
  • Your LetterStream invoice also shows the mailing name, mail date, and fees.

LetterStream Emails

  • After your job is approved, you'll receive an Order Confirmation email.
  • Once the mailing is processed and sent, you'll receive a Job Complete email.
  • Searching your email inbox for the specific Job ID can help you locate these emails.

FedEx Tracking Information

Each FedEx 2Day mailing includes a unique tracking number that can be used to document the shipment's progress.

To access tracking:

  1. Log into your LetterStream account.
  2. Click the Job Name or Job Number for your mailing.
  3. Locate the recipient and click the Tracking link.
  4. Review the shipment information provided by FedEx.

Depending on the shipment status, tracking information may include:

  • Shipment acceptance and transit events
  • Delivery attempts or exceptions
  • Delivery date and time
  • Final delivery status

FedEx tracking can provide evidence that the shipment was handled and delivered by FedEx. However, a delivered status does not necessarily establish that the named recipient personally received the envelope.

FedEx Proof of Delivery (Signature)

If the optional signature service was selected when creating your mailing, a signed Proof of Delivery may be available once FedEx successfully completes delivery and provides the signature record.

The Proof of Delivery may include:

  • The signature collected by FedEx
  • The name of the individual who signed, when available
  • Delivery date and time
  • Additional delivery information provided by FedEx

To access the document, open your mailing job in LetterStream and click the blue View link under the Signature column next to the recipient.

The individual signing may be someone other than the named recipient, depending on FedEx's delivery procedures.

If signature service was not selected, LetterStream does not request a signature and cannot guarantee that a signed Proof of Delivery will be available.

Evidence of Undelivered FedEx Mail

If FedEx cannot complete delivery, the tracking history may provide information about the attempted delivery or exception.

This may include:

  • An unsuccessful delivery attempt
  • An incorrect or incomplete address
  • A recipient or business being unavailable
  • A delivery exception or refusal
  • A final undeliverable status

Unlike traditional returned mail, undeliverable FedEx 2Day letters sent through LetterStream are not returned to the sender. If FedEx cannot complete delivery, the shipment is destroyed.

Because of this, the FedEx tracking record is generally the primary available evidence of an unsuccessful delivery.

LetterStream cannot independently verify the circumstances of an attempted delivery or provide additional information beyond what FedEx makes available.

Important Considerations

The records available through LetterStream and FedEx can help document when a mailing was created, processed, shipped, and delivered.

However, proof of mailing and proof of delivery are not the same thing. A shipment record documents the mailing process, while tracking and signature records may provide additional information about delivery. Be sure to confirm which delivery service and documentation meet your specific requirements.

Note: LetterStream cannot determine whether a particular mailing method or supporting record satisfies a legal, contractual, or court requirement.