Manage Your LetterStream Emails

Getting Started

This guide explains when and why you receive emails from LetterStream, how to reduce email volume, what to do if you're not receiving expected notifications, and how to adjust your email preferences. It's designed to help you stay informed without overwhelming your inbox.

In This Article

• Typical Job Emails
• Other Job-Related Emails
• Other Email Types
• Not Receiving "Job Complete" Emails?

Typical Job Emails

When you place an order through LetterStream, you'll typically receive two emails per job:

• Order Confirmation – Sent after successful payment.
• Mailing Complete – Sent once your job is mailed.

These emails are linked to each job, not each individual piece of mail. For example, if you send 10 letters as 10 separate jobs, you might receive up to 20 emails. To reduce email volume:

• Combine letters into a single job using our PDF Tools under My Account. This way, you'll only receive two emails—one confirmation and one mailing notice.

Other Job-Related Emails

• Job Pending – Sent if you load a job but haven’t completed payment. It’s a reminder that we can't process your job until it’s paid.
• Job on Hold – Sent when a job is paused by you, LetterStream, or someone in your organization. It may require action to resume.
• Job Resume – Sent when a held job is reactivated and resumes processing.

Other Email Types

• New Account – Sent when someone creates an account for you, explaining how to log in.
• Mailing Notifications for Others – You may receive a "Mailing Complete" email if a coworker has set you as a contact.
• Low Balance Warning – Triggered if your prepayment balance falls below a certain threshold and your email is listed for notifications.

LetterStream sends only essential information. If you'd like to adjust the types of emails you receive:

• Go to My Account > System Notifications to customize your email preferences.

Not Receiving "Job Complete" Emails?

If you're missing expected emails:

1. Job Status: Emails are only sent after a job is paid and mailed. If a job hasn't passed these steps, no emails will be sent.

   Opt-Out Settings: You may have accidentally opted out.

   • Visit My Account > Account Settings and check the "Opt Out Email Setting". If it's checked, uncheck it to resume receiving emails.

     Email Accuracy:

   • Verify your email under My Account > Account Settings > Update Your Username or Email Address.

     Email Filters:

   • Check your spam, junk, or deleted folders in your email account.

By managing your settings and job submissions, you can keep your inbox relevant and uncluttered.