Sharing Your Login Information


Getting Started

This article explains why login sharing is not allowed in LetterStream, how Multi-Factor Authentication (MFA) enforces account security, and how to properly set up individual user access.

In This Article

Why Login Sharing Is Not Allowed

LetterStream accounts are designed for individual use. With Multi-Factor Authentication (MFA) enabled on all accounts, login credentials cannot be shared between users.

Each login is tied to a specific user and requires identity verification during the sign-in process. This ensures that only authorized individuals can access the account.

How MFA Prevents Shared Access

MFA adds an extra layer of security beyond a username and password. When logging in, users must complete a second verification step, typically through a device or authentication method unique to them.

Because of this:

  • Access cannot be granted by simply sharing a username and password
  • Login attempts require real-time verification tied to an individual user
  • Unauthorized access is blocked even if credentials are known

This makes shared logins impractical and non-functional.

Risks of Attempting to Share Access

Even attempting to work around MFA or reuse credentials can create issues:

  • Login failures and delays

    Verification steps will prevent consistent access across multiple users

  • Interrupted workflows

    Users may be locked out during critical tasks

  • Security concerns

    Repeated failed attempts or unusual access patterns may trigger account protections

  • Lack of accountability

    Actions cannot be clearly tied to a specific individual

Benefits of Individual Logins

Providing each user with their own login ensures:

  • Secure, reliable access

    Each user can authenticate without interruption

  • Clear activity tracking

    Actions are tied to the correct user

  • Accurate notifications

    Job updates and alerts reach the right person

  • Appropriate permissions

    Access levels can be assigned based on role

How to Set Up Separate User Accounts

To give users proper access:

  1. Log in to your LetterStream account

    Hover over My Account and select Manage Users (Admin access required)

    Click Add User

    Enter the following:

    • Temporary password (user will update it)

      Role and permissions:

      • User – access to their own jobs only
      • Manager – access to all jobs and reports
      • Admin – full account access, including user and billing settings
  2. The new user will receive an email to complete setup