Contact Us

Getting Started

LetterStream provides an extensive library of help articles to guide you through every step of your mailing process. If you can’t find what you need, you can ask our chatbot any questions to retrieve immediate answers directly from our help docs.

In This Article

• Using the Chatbot
• Using the Help Center
• When to Contact Support
• Tips for Faster Support

Using the Chatbot

Our AI chatbot offers the fastest and most convenient way to get answers to your questions. Whether you need help troubleshooting an issue, finding information, or reaching out to our team, the chatbot is always available to assist, 24/7/365.

Using the Help Center

• LetterStream offers over 200 help articles to assist you.
• Use the search function with one or two keywords (not full sentences) to quickly find relevant topics.

When to Contact Support

If you need more help beyond our chatbot’s automated responses, you can use it to connect with our team. Here's how:

• Start a conversation in the chatbot window
• Let it know that you’d like to speak with someone or need further assistance
• Provide your email address
• Once you submit your email address to our chat tool, a supervisor will be notified and will reach out within a business day.

Tips for Faster Support

To help our team respond quickly and accurately, please include:

• Your LetterStream account email address
• Any relevant LetterStream Job ID(s)
• A clear description of your question or issue