Modify an Approved Mailing

Getting Started

This guide explains when and how you can modify your job in LetterStream, what options are available before and after payment, and why changes are restricted once a job is approved.

In This Article

Modifying a Job Before Payment

You can make edits to your job any time before payment. If the job is already in your shopping cart:

  1. Click “Remove from Cart”.
  2. Make the desired changes.

Review the recipient proof(s) closely before approval to see exactly what will be printed and mailed.

What to Do If a Job Has Been Paid For

Once a job has been approved and paid for, it cannot be modified. However, you still have a couple of options:

Option 1: Pause the Job

  • Click EDIT next to the job.
  • Select “Pause Job” if available.
  • If you catch it in time, this prevents it from moving into production so you can determine how to proceed.

Option 2: Cancel the Job

  • If the job hasn’t started production, you’ll see “Delete Job” under EDIT.
  • Cancelling does not incur a fee.
  • 100% of the funds used will be credited back to your LetterStream account for future use.

Option 3: Stop and Shred

  • If “Delete Job” is no longer an option, you may see “Stop and Shred Job”.
  • This incurs cancellation fees since production has already begun.

Why Jobs Cannot Be Modified After Approval

Once a job is approved:

  • Proofs serve as historical records and can't be altered retroactively.
  • Tracking barcodes and identifiers are generated and embedded into the job files.
  • Internal work orders are created for our production team to ensure proper processing.
  • Jobs may be batched with others in the queue for efficient processing.

Due to these technical and logistical factors, jobs become locked after payment to prevent inconsistencies or production errors.