Undeliverable (Return) Mail Processing Service
Eliminate Returned Mail with LetterStream Undeliverable Mail Processing
As part of our goal to be your very best mailroom, we have added Undeliverable Mail Processing (UMP) to our already rich line of mailroom services.
In a blog post, we showed you how you can reduce the amount of return mail that you receive by cleaning up your address data with our CASS and NCOA tools. Now we are offering a way for you to completely eliminate your return mail by using the LetterStream Undeliverable Mail Processing Center as your return address.
This will eliminate the labor you currently spend on processing returned mail and will keep a permanent record of each piece of mail returned. Imagine when a client of yours says they didn’t get a letter or bill that you sent, being able to see that the mail piece was returned. Then, instead of sending the same bill to the same address, you could work to capture a better or more complete address from your client.
To implement return mail processing we simply swap out your return address with ours, keeping your company name attached for recognition by your clients. Undeliverable mail will then be returned to us by the USPS instead of to your office. We will make a record of which pieces are returned and electronically flag them in your account on our website. Returned mail pieces will be highlighted in your mailing history for instant identification.
This same highlighting will appear on addresses of returned mail when you are searching for mail pieces by recipient name or address. With our handy “show only returned mail” feature, you can see how much returned mail you have by date range, sender, job type, or nearly any other identifier that our system allows you to search on.
Undeliverable Mail Processing might not make sense for you if you have less than a few returned pieces per month, but if you see that stack of returned mail piling up, wondering if you’ll ever have time to figure out what’s going on, now might be the time to see how LetterStream can help.
The fees for this service include:
- $89/month (three month minimum, in advance).
You can decide if you'd like us to log/scan the returned pieces.
- If so, the price is $.25 for each returned mailpiece, and the return reason code fee will be $.50 each.
- If you don't need us to log the mail, this fee will be bypassed
- The minimum payment of $267 ($89 x 3) will need to be added to be paid beforehand, and we will withdraw the funds from there. This fee will be bypassed if you would rather process the pieces yourself.
Returned pieces are not kept by LetterStream, but they will be recorded in your account if you've opted in for that option.