Undeliverable (Return) Mail Processing Service

Getting Started

The Undeliverable Mail Processing (UMP) service from LetterStream helps businesses manage returned mail efficiently. By using this service, undeliverable mail is sent directly to us, reducing the burden on your office and providing detailed records of returned items.

Overview of the Service

LetterStream's UMP service allows businesses to handle returned mail more effectively. Instead of having undeliverable mail sent back to your office, it is returned to LetterStream. We record each returned piece and flag it in your account, making it easier to track and manage.

How It Works

Return Address Replacement: Your return address is replaced with LetterStream's Return Mail Processing address, while retaining your company name for recognition.
Mail Handling: Undeliverable mail is returned to LetterStream by USPS.
Recording: Each returned piece is logged and highlighted in your account.
Search and Filter: Use the "show only returned mail" feature to view returned items by date, sender, job type, and more.

Benefits

Labor Reduction: Eliminates the need to process returned mail manually.
Permanent Records: Keeps a permanent record of each returned mail piece.
Improved Communication: Helps identify undelivered mail, allowing you to update addresses and improve delivery rates.

Pricing

Monthly Fee: $89 per month (three-month minimum, paid in advance).
Optional Logging and Scanning:
- Logging Fee: $0.25 per returned mail piece.
- Return Reason Code Fee: $0.50 per piece.
- Note: If you choose not to have LetterStream log the mail, these fees are waived.
Minimum Payment: $267 ($89 x 3 months), to be paid upfront.

Considerations

Volume Suitability: Best suited for businesses receiving more than a few returned mail pieces per month.
Mail Retention: Returned pieces are not kept by LetterStream but are recorded in your account if you opt for logging.