Removing and Restoring Recipients

Getting Started

This article outlines how to manage recipients within a LetterStream mailing job—including how to delete or restore them. Actions can only be taken before the job has been paid for.

In This Article

When Can You Remove or Restore Recipients?

You can only add, delete, or restore recipients before the job has been paid for. If the job is in the shopping cart, you must first remove it from the cart to make changes.

Once a job is paid, no further edits can be made. If you need to remove a recipient at this point:

  • Delete or shred the entire job, if possible.
  • Recreate the job with the correct list of recipients.

How to Access the Recipient List

To manage recipients, follow these steps:

  1. Log in to your LetterStream account.
  2. Go to "My Jobs" in the top navigation.
  3. Click the Job Name or Job ID to open the Job Recipient List/Review page.

How to Remove Recipients

Once on the Job Recipient List/Review page:

  • To remove a single recipient, click the blue "Delete" link to the left of their name.
  • To remove all recipients showing on the current page, click "delete all records above".

Deleted recipients will move to the "Deleted Recipients" section below.

How to Restore Recipients

If you want to bring back a deleted recipient:

  • Click the blue "Restore" link next to the deleted recipient.
  • To restore all deleted recipients, click "restore all deleted records".

Be sure to review the recipient list closely prior to approval, as it cannot be edited after payment has been submitted.