Mailing Confirmations

Getting Started

LetterStream provides several ways to confirm that your letters were successfully mailed. This guide explains how to verify mailing status, what to expect post-mailing, and how to troubleshoot common concerns.

In This Article

Ways to Confirm Your Letters Were Mailed

Confirmation Email

  • If your email address is linked to the account used to send the job, you will receive a "LetterStream Job Complete" email.
  • This email is sent in the evening of the day your job was mailed.

LetterStream Account

  • Log into your account and go to the "Mailing Complete" section on the My Current and Completed Jobs screen.
  • The “Date” column shows the official mailing date.
  • Hover over the date for additional mailing details.

Notify Others

  • If someone else submitted the mailing using their account, you may not receive the confirmation email.
  • To receive updates, ask them to use the Notify Others feature and add your email address.

What If You Didn't Receive Confirmation?

If you're unsure whether your mailing was sent:

  • Confirm the job is in your account.
  • Check if the job was approved and paid for.
  • If the job is listed in the "Mailed" section of your account, then it was successfully mailed.

LetterStream uses automated, barcode-based systems that only mark a job as "Mailed" after it has physically left our facility. Most letters also contain barcodes that allow us to verify the exact moment each piece was inserted into an envelope.

What to Check If You're Concerned About Mailing

Here are a few common issues to review if you’re worried about delivery:

  • Was your job mailed recently?
    • Wait at least 5 days before worrying. USPS First-Class delivery times can vary.
  • Was your mailing sensitive or “bad news”?
    • Recipients might choose not to acknowledge receipt.
  • Was your return address familiar?
    • Unrecognized return addresses may go unnoticed or unacknowledged.
  • Have you checked your return mail?
    • Return mail is a strong indication that the mailing was sent.
  • Did you receive any responses?
    • Payments, ballots, phone calls, or returned forms are all signs your mail was delivered.
  • Are the recipient addresses accurate?
    • Check for mismatched or scrambled address data that may have affected delivery.
  • Did you clearly ask for a response?
    • Ensure your call to action is obvious, and that return contact info (address, phone, fax) is correct.
  • Is your data clean?
    • Double-check that names, cities, and ZIP codes are properly aligned. Poor formatting can delay or prevent delivery.