Credit Card Transaction Fail/Declined

Getting Started

If you encounter an error while trying to pay for your mailing, it likely means your credit card was declined. This article explains why this can happen and what steps you should take to resolve the issue.


In This Article


Common Payment Error Causes

Declined transactions can happen for a variety of reasons, including:

  • Incorrect billing zip code
  • Card verification issues
  • Security restrictions placed by your bank
  • Insufficient funds or credit limits

Even if the information appears correct, your bank may still block the transaction based on its own security settings.


Next Steps

  • Contact your bank or card provider
  • Provide them with the error code or message
  • Ask them to authorize the transaction if possible
  • Try submitting the payment again through your LetterStream account

If you continue having issues, feel free to reach out to LetterStream Support for assistance.

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