Pause Job

Getting Started

If you've approved a job but realize there may be an issue with it, acting quickly can help avoid unnecessary processing and fees. This guide explains how to pause, delete, or stop a job based on its current status.

In This Article

Pause a Job

If you're uncertain about a job you've just approved:

  1. Go to the My Jobs page.
  2. Click EDIT to the far right of the job.
  3. Select Pause Job from the menu.

Note: This option is only available if production has not yet started.

Delete a Job After Pausing

If you paused the job and confirmed that it's incorrect, it will need to be deleted. Deleting a paused job does not incur any cancellation fees, as production has not yet begun.

To delete a job:

  1. Return to the My Jobs page.
  2. Locate the mailing in question.
  3. Click EDIT, then select Delete Job.

Refunding Deleted Jobs

If you delete a paused job:

  • 100% of the payment will be refunded to your LetterStream account balance.
  • These funds will be automatically applied to your next job during checkout.

If "Pause Job" Is Not Available

If the Pause Job option does not appear, production has already begun. At this point, you have two choices:

  • Let the job continue as-is.
  • Cancel the job by selecting Stop and Shred Job.

Important: Choosing to stop and shred will incur cancellation fees, as time and resources have already been spent on your mailing.