How To Contact The USPS

Getting Started

This article explains what to do if you have questions about the delivery status of your mail after it has been handed off to the USPS. While LetterStream handles the printing and mailing process, delivery is managed entirely by the USPS (or FedEx for certain business accounts).

In This Article

• LetterStream's Role
• When to Contact USPS
• Finding Your Tracking Number
• Tips for Contacting USPS

LetterStream's Role

• We print your documents, prepare your envelopes, seal them, and hand them over for delivery.
• Once your mail is handed off, USPS takes over the delivery process.
• For FedEx Business Products, FedEx handles the delivery.

When to Contact USPS

While LetterStream ensures timely and accurate mailing, only USPS can assist with delivery-related questions.

You should reach out to the USPS for questions about:

• Tracking updates
• Delivery status
• Signature confirmation or availability

Finding Your Tracking Number

To locate the tracking number for Certified Mail:

1. Log into your LetterStream account.
2. Click on the Job Name.
3. Click the “Tracking” link next to the recipient’s information.

Tips for Contacting USPS

It can be difficult to reach the USPS sometimes, so here are a few tips we've learned:

1. Call (800) 275-8777
2. Select the option for “tracking a package”
3. Important: Do not enter your tracking number. After multiple prompts, the system should eventually say “transferring to representative”, which will connect you to a live person.

Click here for other methods of contacting the USPS.