Accessing Certified Mail Signatures

Getting Started

This article covers how to access the Electronic Return Receipt (ERR) for Certified Mail sent through LetterStream, along with common reasons why the ERR might not be available.

In This Article

How to Access Your ERR

If you included the Electronic Return Receipt (ERR) option with your Certified Mail and the letter has been successfully delivered by USPS, you can easily view and download the recipient's signature.

Steps:

  1. Log in to your LetterStream.com account.
  2. Click on the My Jobs tab in the upper navigation bar.
  3. Scroll to the Mailing Complete section to find your mailed letters.
  4. Click on the job name for the mailing you're reviewing.
  5. Locate the recipient's name, then click the "View" link under the Signature column (if available).
  6. The signature file will open as a PDF. You can:
    • View it directly in your browser
    • Download it to your computer
    • Print it for your records

You’ll always have access to this file within your account.

Why an ERR Might Not Be Available

If you're not seeing an ERR, it could be due to one of the following reasons:

ERR Option Was Not Included

  • Check your invoice to confirm whether the ERR was purchased. Without this option, USPS does not provide a signature file.

  • If it was not purchased, you'll see a line that says:

    "No Return Receipt – Return Receipt Not Included."

The Letter Has Not Been Delivered Yet

  • If USPS tracking does not show delivery, then no signature has been captured.
  • Delays in mail delivery are common, especially in recent years.
  • Recommended Action: Wait up to 10 business days before assuming it’s lost or stuck, then reach out to the USPS.

The Letter Has Been Delivered, but No ERR Yet

  • USPS may take 2–3 business days after delivery to upload the signature file.
  • If it's been more than 3 business days and the ERR is still unavailable, you can request it directly from USPS.

To request from USPS:

  1. Visit USPS.com.
  2. Enter your Certified Mail tracking number.
  3. Click on the "Return Receipt Electronic" tab.
  4. Fill out the form to request the ERR directly from USPS.

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