Job Cancelation Fees

Getting Started

If you cancel a mailing job that’s already been paid for, the refund doesn't go straight back to your card. Instead, the amount is credited to your LetterStream account for future use. If you'd rather have the amount refunded to your credit card, you can request it. This guide walks you through both processes.

In This Article

Automatic Account Credit for Canceled Jobs

  • When you cancel a paid job, the refunded amount is automatically credited to your LetterStream account by default.
  • You can view the credited amount by:
    • Hovering over My Account
    • Clicking on Billing Information
    • Review the Balance Information section

This credit will be used for future mailings without re-entering your card information.

Requesting a Refund to Your Credit Card

If you prefer a refund back to your credit card:

  • Delete or cancel the job, if it hasn't already been canceled.
  • Send an email to LetterStream Support requesting a refund.
  • Include the Job ID(s) to help our team process your request quickly.

Refunds are issued back to the original card used for the transaction.

Refund Eligibility Based on Job Status

For information on how to delete or cancel a job, click here.

  • Canceled before processing begins: You get a 100% refund.
  • Canceled after processing has started: A shred fee applies to cover materials and labor already used.
  • If the option to delete/cancel the job is no longer visible, the job has moved past the cancellation stage and cannot be stopped.

Document Handling and Shredding

  • Unmailed printed documents are securely shredded
  • If you prefer the printed materials to be sent to you instead:
    • You may request this, but shipping and handling fees will apply
  • The secure shred fee covers locating your job and ensuring proper document destruction in our facility.