Job Cancelation Fees

Getting Started

Sometimes you may need to cancel or delete a mailing job after submitting it. This guide outlines the steps, fees involved, and how to determine whether a job is eligible for cancellation.

How to Cancel a Job Before Processing

If your job has not entered production, you can cancel it with no charge.
To do so:
- Click "Edit" next to the Job ID
- If you see "Delete Mailing", the job is unprocessed and can be canceled at no cost
Any amount paid will be refunded to your account and automatically applied to future jobs at checkout.

What Happens If the Job Has Been Printed

If the job has already been printed:
- Click "Edit" next to the Job ID
- You’ll see "Stop and Shred Job" instead of "Delete Mailing"
- Shred fees apply, but you won’t be charged for postage if the mailing wasn’t sent
Once canceled, the job status will show as "Shredded" in your Mailing History

Document Handling and Shredding

Unmailed printed documents are securely shredded
If you prefer the printed materials to be sent to you instead:
- You may request this, but shipping and handling fees will apply
The secure shred fee covers locating your job and ensuring proper document destruction

Where to View Deleted Jobs

If a job is deleted before any processing:
- It won’t appear in Mailing History
- Instead, go to the Search tab and check the box for "Deleted Jobs"
If a job is shredded after approval:
- Scroll down to the Mailing History section
- Job status will be "Shredded" and the invoice will reflect the shred fees

If you have any question regarding cancelations, feel free to send us the Job ID and we can take a look!