USPS Processing and Delivery Issues
Getting Started
This article clarifies what it means when your mailing is marked as complete by LetterStream, outlines our responsibilities, and explains USPS's role in the delivery process.
In This Article
What “Mailed” Means
If you received a “Mailing Complete” email or the job status shows “mailed” on our website, your letters were physically handed off to the USPS on the date listed. You can confirm this date by logging into your account and hovering over the timestamp beside each mailing.
LetterStream’s Responsibility
- We guarantee precise and accurate handling of your documents while they are under our control.
- We ensure your letters are mailed by the guaranteed mail-out date displayed during the checkout process — all letters will be mailed within 2-business days.
- We offer accelerated processing options to prioritize your jobs in our production queue.
USPS Delivery Responsibility
LetterStream ensures your documents are processed with speed and accuracy, but USPS handles the final leg of delivery.
- Once letters are handed off to the USPS, we are no longer able to control or guarantee delivery.
- We cannot issue refunds or account credits for delays or non-delivery caused by USPS performance.
For questions regarding delivery, you can reach out to the USPS directly for more information.