USPS Processing and Delivery Issues
Since we are required to pay the USPS for postage on every letter we process, we aren't able to offer refunds for USPS performance.
We do our part of printing and mailing your letters and guaranteeing perfection while we are in control of your letters, but once we hand them over to the USPS for delivery they are out of our control.
Certified Mail Issues COVID-19
The USPS is handling certified mail quite differently during the pandemic. Please do not expect the same level of service as before, as we've seen delivery speed decrease in recent months. Please don't expect fast delivery, and please don't expect a signature confirmation even if you paid for one, as sometimes the USPS is simply unable to successfully deliver and capture a signature for every certified letter (which was the case prior to the pandemic as well).
First-Class Issues COVID-19
The First-Class mail that we give to the USPS does not include tracking information. Therefore, after we hand first-class mail over to the USPS we don't have the ability to know where it is or when it will be delivered.
However, if you have received a "Mailing Complete" email from LetterStream or the status of your job says "mailed" within your LetterStream account, you can be certain that we did our part perfectly and your letters were mailed on the date we provide within your account.