USPS Processing and Delivery Issues

We print and mail your letters and guarantee perfection while we are in control of your documents, and if you received a "Mailing Complete" email from us, or the status of your job says "mailed" you can be certain that we mailed your letters on the date that is listed on our website (which can be found by logging into your account and hovering over the time stamp to the left of each mailing).

While we do guarantee our side of the process, we cannot guarantee the delivery of your letters as that's controlled by the USPS.  Therefore, we promise to get your letters into the USPS delivery stream with extreme speed and accuracy, however, we are unable to provide refunds or account credit for USPS performance.

During the payment process, you will see the guaranteed mail-out timeframe listed in the shopping cart, so you'll know exactly when your letter(s) will be mailed out by. We also offer faster processing timeframes in the shopping cart if you want to ensure your jobs get placed ahead of others in our production queue!

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