LetterStream Refund Policy
Getting Started
This article outlines LetterStream’s refund policy, including when you may be eligible for a refund or credit and how to request one. It also explains what happens if a letter isn’t delivered by USPS.
In This Article
Refund Eligibility and Cancellation Fees
- After payment, there’s a short window to cancel your mailing. If the job is canceled before production begins:
- No cancellation fees.
- 100% of funds credited back to your account for future use.
- If the job is already in production:
- Cancellation fees apply.
- The rest will be returned as account credit.
If you'd rather have your remaining credit refunded to your card instead of left in your account:
- Send an email to LetterStream Support.
- Our team will refund the amount back to the original payment method.
Refunds for Undelivered Letters
- Once your job reaches the status of "Ready to Mail" or "Mailed", it has been turned over to the USPS and cannot be stopped.
- LetterStream guarantees our side of the process (printing, inserting, mailing).
- USPS delivery is not guaranteed, so we cannot offer refunds or credits for delivery issues or undelivered letters.
For more information on USPS Processing and Delivery Issues, click here.