LetterStream Refund Policy

Getting Started

This article goes over our refund policy, which instances are eligible for a refund, and which may not be.

LetterStream Refund Policy

Once a mailing has been paid for you still have a little time to cancel it before it gets mailed, but our printing and mailing facilities are robust and nearly fully automated, so you'll need to move fast in order to avoid cancelation fees.

If a job is stopped before we start working on it, there will be no cancellation fees and 100% of the funds you paid will be automatically credited back to your account and will be available immediately.  If we've already started to work on the job, however, there will be cancelation fees, so a portion of your funds will come to us, while the rest will be returned to your account.

In either instance, if you'd prefer that we provide you with a refund of the remaining funds rather than an account credit we'd be more than happy to do so.  Simply send us an email and our team of experts will provide a refund back to the credit card used for the purchase.

Once a job has been handed over to the USPS  (mailing status within LetterStream says " Ready to Mail" or "Mailed"), your mailing has been combined with thousands of other letters. From this point, it can no longer be stopped.

While we do guarantee our side of this process, since we are unable to guarantee the delivery side, we're unable to provide refunds for any issues caused by the USPS. For more information on USPS Processing and Delivery Issues, Click here. 

If you believe an issue was caused by us, however, then certainly let us know and we'd be glad to look into it further.

For information on how to stop, cancel, or delete a mailing before it gets mailed, click here.