LetterStream Refund Policy

Getting Started

This article outlines LetterStream’s refund policy, including when you may be eligible for a refund or credit and how to request one. It also explains what happens if a letter isn’t delivered by USPS.

In This Article

• Refund Eligibility and Cancellation Fees
• Refunds for Undelivered Letters

Refund Eligibility and Cancellation Fees

• After payment, there’s a short window to cancel your mailing. If the job is canceled before production begins:
  • No cancellation fees.
  • 100% of funds credited back to your account for future use.
• If the job is already in production:
  • Cancellation fees apply.
  • The rest will be returned as account credit.

If you'd rather have your remaining credit refunded to your card instead of left in your account:

• Send an email to LetterStream Support.
• Our team will refund the amount back to the original payment method.

Refunds for Undelivered Letters

• Once your job reaches the status of "Ready to Mail" or "Mailed", it has been turned over to the USPS and cannot be stopped.
• LetterStream guarantees our side of the process (printing, inserting, mailing).
• USPS delivery is not guaranteed, so we cannot offer refunds or credits for delivery issues or undelivered letters.

For more information on USPS Processing and Delivery Issues, click here.