LetterStream Refund Policy

LetterStream Refund Policy

Once a mailing has been paid for you still have a little time to cancel it before it gets mailed, but our printing and mailing facilities are robust and nearly fully automated, so you'll need to move fast in order to avoid cancelation fees.

If a job is stopped before we start working on it, there will be no cancellation fees and 100% of the funds you paid will be automatically refunded to your account and available as immediate credit.  If we've already started to work on the job, however, there will be cancelation fees

In either instance mentioned, if you'd prefer that we provide you with a refund of the remaining funds rather than a credit, we'd be more than happy to do so.  Simply send us an email and our team of experts will provide a refund back to the credit card used for the purchase.

Delivery Information

Once a job has been handed over to the USPS for delivery (mailing status says " Ready to Mail" or "Mailed" within your LetterStream account), your mailing has been combined with thousands of other letters and therefore we are no longer in control of the mailing.  From this point, it can no longer be stopped or modified.

While we do guarantee our side of this process, since we are unable to guarantee the delivery side, we're unable to provide refunds for any issues caused by the USPS. For more information on USPS Processing and Delivery Issues, Click here

If you believe an issue was caused by us, however, then certainly let us know and we'd be glad to look into it further.

For information on how to stop, cancel, or delete a mailing before it gets mailed, click here.

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