PrePay Account Balance
With our PrePay option, you can add funds to your account that will be automatically used to approve your future orders. This article reviews adding, transferring, and refunding balance. We also recommend utilizing the Low Balance Alert option.
In This Article
Adding Funds to Your Account
As long as you're the account owner or an Administrator within the account, simply hover over My Account tab and then click the Billing Information option.
Here you'll see the "Add Funds To Your PrePay" section where you can add any amount over $20 to your account. This option will only become available once at least one job/mailing has been paid for and mailed out.
These funds will be automatically applied to your future orders within the shopping cart
Transferring Balance
If for some reason you have more than one LetterStream account, you can easily transfer the balance from one account to another. All we need is to receive an email from the account Administrator from each account and we can take care of that for you.
Refunding Balance
If you use the PrePay option, that means you may have a remaining balance within your account. That balance will be automatically applied to your future mailings.
However, if you have decided that you no longer need that balance to live within your LetterStream account, send us an email with a brief reason and our team will refund the remaining funds back to your card.