PrePay Account Balance

Getting Started

The PrePay option at LetterStream allows you to fund your account in advance, making future mailings quicker and easier to approve. This guide explains how to add, transfer, and refund your account balance, along with tips for managing it effectively.

In This Article

• Adding Funds to Your Account
• Transferring Balance
• Refunding Balance

Adding Funds to Your Account

To add funds:

1. Log in as the Account Owner or an Administrator.
2. Hover over the My Account tab and select Billing Information.
3. Locate the "Add Funds to Your PrePay" section.
   • Minimum load amount: $20
   • Funds are automatically applied to future orders at checkout.

Note: This option becomes available only after at least one job has been completed and mailed.

Transferring Balance

If you happen to have multiple LetterStream accounts, you can transfer funds between them:

• Send an email from the Administrator of each account.
• Our team will facilitate the transfer upon verification.

Refunding Balance

Unused funds in your PrePay balance are automatically used for upcoming mailings. However, if you decide you no longer need the balance:

• Email us with a brief explanation.
• We will issue a refund to your original payment method.

When utilizing the PrePay option, we highly recommend setting a Low Balance Alert.