Cancel/Delete a Job

Getting Started

This guide outlines how to cancel or delete a job in your LetterStream account, including the steps to take, along with the currently available options based on job status and potential fees involved.

In This Article

• Understanding Job Statuses
• How to Cancel or Delete a Job
• Refunds and Credits
• Additional Tips

Understanding Job Statuses

Before attempting to cancel or delete a job, it's important to understand the job's current status:

• Pending: The job has been created but not yet approved or paid for.
• In Production: The job has been approved and is in the process of being printed and mailed.
• Ready to Mail or Mailed: The job has been processed and handed over to USPS for delivery. At this point, it cannot be canceled or modified.

How to Cancel or Delete a Job

1. Log in to your LetterStream account.
2. Navigate to the job you wish to cancel or delete.

3. Click the blue "Edit" link to the far right of the job listing.

   Based on the job's status, you will see one of the following options:

   • Delete Job:
     • Available if the job has not yet entered production.
     • Cancels the job without any fees.
     • 100% of the funds will be credited back to your LetterStream account.

     • If you prefer a refund to your credit card, please email support with the Job ID(s).

       Stop and Shred Job:

     • Available if the job is in production but has not yet been mailed.
     • Cancels the job, but cancellation fees will apply.
     • Remaining funds will be credited back to your LetterStream account.

     • Refunds to your credit card can be requested via email with the Job ID(s).

       No Cancelation Option:

     • If neither option is available, the job has been processed and mailed.
     • At this stage, the job cannot be canceled or modified.

Refunds and Credits

• Account Credit: By default, refunds are issued as a credit to your LetterStream account for future use.
• Credit Card Refund: If you prefer a refund to your credit card, email support with the Job ID(s) after canceling the job.
• Cancellation Fees: Applicable if the job has entered production. Fees cover the costs incurred up to the point of cancellation.

Additional Tips

• Pause Job: If you're uncertain about a job, use the "Pause Job" option to halt processing temporarily. This allows you to review and decide whether to proceed or cancel.
• Timeliness: Act quickly if you need to cancel a job. The window for cancellation without fees is limited.
• Contact Support: For assistance or questions, reach out to LetterStream Support.