International (Pink Highlighted) Addresses

Getting Started

When reviewing your mailing on the Job/Recipient List Review screen, you may notice that one or more addresses are highlighted in pink. This is a visual alert from the system to help you identify potentially problematic or international addresses before finalizing your job.

In This Article

What Does a Pink Highlight Mean?

A pink highlighted address typically indicates one of the following:

  • The address is incomplete or improperly formatted.
  • The address is international.

If left in the job, these addresses will incur international postage charges. You can review these charges on the invoice before approving the mailing.

Common Causes for Pink Addresses

An address may be flagged for the following reasons:

  • Zip code has fewer than 5 digits.
  • The state field is missing or not formatted correctly (e.g., “TX” is valid, “Texas” is not).
  • The state field includes values like “MX” or anything not matching standard 2-letter U.S. abbreviations.
  • The country field is populated and does not start with "US".

Note: A properly formatted domestic address must include a 5- or 9-digit ZIP code and a valid 2-character state abbreviation.

How to Handle Pink Addresses

You have a few options:

  • Edit the address to be a proper US-based address.
  • Delete the pink-highlighted address(es) from your mailing.
  • Leave them as-is, knowing that international postage rates will apply.

Be sure to review the address for formatting or completion errors if you intended the address to be domestic.

Examples of Good vs. Problematic Addresses

GOOD (Domestic Format Recognized by the System):

123 Mickey Mouse Lane  
Happyville, MM 12345-1111

This address passes as domestic because it contains a valid 5+ digit ZIP and 2-character state abbreviation.

BAD (Recognized as International or Incomplete):

2158 N. Elm St  
Dallas, TX 7829

Despite appearing valid, the 4-digit ZIP code flags this as international due to formatting issues.

If left as is, pink addresses will have an additional international postage fee applied, which can be reviewed on the invoice.