Payment History

Getting Started

LetterStream provides a detailed payment history so you can track transactions and understand how funds were applied—whether through direct payments at checkout or via your Account Balance.

If your bank shows a charge but your job is still awaiting for payment, this is almost always due to the payment failing and your account having a temporary "pending" payment that represents the attempted. Pending payments for unsuccessful payment will typically disappear from your statement within a couple days.

In This Article

• Accessing Billing Information
• Understanding Your Payment History
• Account Balance vs. Cart Payments
• Note About Invoice Matching

Accessing Billing Information

To view your payment history:

1. Log into your LetterStream account
2. Hover over the My Account tab in the top navigation bar
3. Click on Billing Information
4. Scroll to the section labeled Payment History

Understanding Your Payment History

The Payment History section includes:

• Date of each transaction
• Amount paid
• A description noting how the payment was made

Account Balance vs. Cart Payments

Each transaction will include a label in the description:

• "Cart" = Payment was made during the checkout process
• "PrePay" = Funds were added to your Account Balance

This helps you determine the source of funds for each transaction.

Note About Invoice Matching

• Because LetterStream operates on a pay-as-you-go model, payments may not always align perfectly with individual invoices
• This is normal and expected for users who pre-fund their accounts, and for accounts with frequent mailings