Payment History
Getting Started
LetterStream provides a detailed payment history so you can track transactions and understand how funds were applied—whether through direct payments at checkout or via your PrePay balance.
In This Article
- Accessing Billing Information
- Understanding Your Payment History
- PrePay vs. Cart Payments
- Note About Invoice Matching
Accessing Billing Information
To view your payment history:
- Log into your LetterStream account
- Hover over the My Account tab in the top navigation bar
- Click on Billing Information
- Scroll to the section labeled Payment History
Understanding Your Payment History
The Payment History section includes:
- Date of each transaction
- Amount paid
- A description noting how the payment was made
PrePay vs. Cart Payments
Each transaction will include a label in the description:
- "Cart" = Payment was made during the checkout process
- "PrePay" = Funds were added to your PrePay account balance
This helps you determine the source of funds for each transaction.
Note About Invoice Matching
- Because LetterStream operates on a pay-as-you-go model, payments may not always align perfectly with individual invoices
- This is normal and expected for PrePay users or accounts with frequent mailings