Disabling Your LetterStream Account

Getting Started

This article goes over how account owners can close their LetterStream account when you're sure you no longer need it. Once closed, the action is permanent and cannot be undone. All documents and recipient information will be deleted from our system.

In This Article

• Who Can Close the Account
• Steps to Disable/Delete Account
• Consider Purging Documents Instead

Who Can Close the Account

• Only the Account Owner—the person who originally created the LetterStream account—can delete it.
• Administrators who were added later do not have the power to delete the entire account.

Steps to Disable/Delete Account

1. Log in using the Account Owner credentials.
2. Hover over My Account, then click Account Settings.
3. Scroll to find the “Delete My Account” section.
4. Click Continue to Delete and confirm to complete the process.
5. Carefully read the warning—it’s permanent and irreversible.
6. Check the Required box and then click Delete My Account.

Consider Purging Documents Instead

If your goal is to remove sensitive documents but retain your account access, use the Document Purge option located just above the delete option. This will permanently remove mailed documents while keeping your account active.

Keep in mind that deleting an account is permanent, including account data and settings. To keep the account but remove documents, use the Purge feature instead.