Best Practices
Getting Started
While not mandatory, adopting these best practices can help you get the most out of your LetterStream account. They improve usability, strengthen security, and reduce the need to contact support—especially in situations where support may be limited in what information they can provide due to privacy protocols.
In This Article
Multiple Users
- Only one user is required, but we strongly encourage you to add more.
- Designate at least one additional Administrator user for backup access.
- This ensures that if the main user is unavailable (e.g., on vacation), someone else can still manage the account and mailings.
If you're not familiar with our user roles, click here to learn more.
Login Sharing
- Avoid sharing login credentials.
- Each team member should have their own login and custom access level, set through the Manage Users page.
- This enhances security and allows for tailored permissions per user.
Faster Support Tips
Whenever possible, contact Support from an email address listed as an Administrator on the account. This allows us to verify your permissions within the account and provide assistance more efficiently. If you contact us from another address, we can provide general assistance, but our security requirements may limit what we can access, change, or share regarding specific account and mailing details.
Please also include other available details, such as:
- Any LetterStream Job IDs, if applicable
- A clear description of your question or issue
- Any relevant error messages or screenshots
Providing this information up front allows our team of LetterStream experts to assist you efficiently!