Proof of Delivery
What Is Proof of Delivery?
At LetterStream, proof of delivery is a general term for documentation or information showing that a mailpiece or shipment was successfully delivered.
Proof of delivery is not available for every mailing service. The type of delivery evidence available depends on the product and options selected when the mailing is created.
For example:
- Certified Mail with Electronic Return Receipt (ERR): The ERR serves as the proof of delivery when USPS successfully delivers the mailpiece and returns the signature record.
- Certified Mail without ERR: USPS tracking may show a delivered status, but a delivery signature or ERR was not included (paid for) and cannot be obtained after the fact, it must be included during mailing setup.
- FedEx services: Proof of delivery may include delivery confirmation and, when a signature option was selected and captured, a signature record or signature file.
- First-Class Mail and Marketing Mail: Proof of delivery is not provided.
Because carriers and mailing services provide different types of tracking and delivery information, the specific evidence available will depend on the product selected.
If proof of delivery or a delivery signature is required, be sure to choose a mailing service that provides that option before submitting your mailing.
For more information, see: