Matching Invoices To Credit Card Payments

If you need to match every credit card payment to a LetterStream invoice, it may not always be possible.

Our website allows multiple users in one account, but this can sometimes cause payment discrepancies. Modifying user permissions can help prevent this issue. See this help article for more information on user levels and permissions.

Another reason for a mis-matched invoice to credit card payment is if a job gets canceled after we start working on it. In such cases, a cancelation fee (a portion of the mailing cost) will be deducted from the original payment to cover the cost of our production time and secure destruction of the materials that have already been produced. The remaining funds will be added back to your LetterStream account as a credit.

In short, our system is fluid, allowing balances to be used as payment for any job so customers can fund their account and send mail quickly.

The only way to achieve perfect job-to-payment matching is if customers pay for each individual job in the shopping cart, with no cancellations or deletions of in-process jobs, and no additions to their PrePay account.