Frequently Asked Questions
Getting Started
This article answers some of the most common questions from LetterStream users. If your question isn’t listed here, there’s a good chance it’s covered in another help article—try searching with just one or two keywords.
In This Article
- Can I Stop a Letter from Being Mailed?
- How Do I Track My Letters?
- When Will My Letters Be Delivered?
- How Do I Access Signature Confirmation?
- What If My Letter Never Gets Delivered?
- How Does Pricing Work?
- What If I Can’t Log In?
- Can I Save My Credit Card Information?
Can I Stop a Letter from Being Mailed?
Yes, as long as your job hasn't been completed and handed off to USPS, you can stop it by:
- Logging into your account.
- Locate the job under Action Required or In Production.
- Click Edit to the right of the job.
- Select "Delete Job" or "Stop and Shred Job"
Note: Cancellation fees may apply depending on where your job is in the process. Click here for more.
How Do I Track My Letters?
- First-Class and Marketing Mail: No tracking available.
- Certified and FedEx Mail:
- Log into your account and click the job name.
- View tracking details next to each recipient.
- Or use the tracking number on USPS.com or FedEx.com.
When Will My Letters Be Delivered?
- First-Class and Certified Mail: Typically 3–7 business days.
- Allow up to 10 business days before reporting a delay.
How Do I Access Signature Confirmation?
For Certified Mail:
- Signature files (ERRs or "Green Cards") are available in your account under the job details.
- If delivery was successful, a download link will appear next to the recipient.
- It may take a couple of business days post-delivery for the signature to be available.
What If My Letter Never Gets Delivered?
- If it’s been over 14 business days, contact USPS directly.
- LetterStream guarantees our side of the process—printing, inserting, sealing, and submitting to USPS—but cannot guarantee USPS delivery.
How Does Pricing Work?
- Pricing depends on:
- Mail type
- Number of pages
- Color vs. black & white
- Envelope type
- Optional add-ons
Visit our Product Page for more detailed information.
What If I Can’t Log In?
- Search your inbox for previous emails to confirm your account email/username.
- Use the Lost Password option on the login page.
- Check spam or junk folders for the password reset email.
Can I Save My Credit Card Information?
- Not at this time.
- You can pre-fund your account to streamline future payments using the PrePay option.
- We also accept a variety of payment options, which you can review here.