Frequently Asked Questions

Getting Started

This article answers some of the most common questions from LetterStream users. If your question isn’t listed here, there’s a good chance it’s covered in another help article—try searching with just one or two keywords.

Can I Stop a Letter from Being Mailed?

Yes, as long as your job hasn't been completed and handed off to USPS, you can stop it by:

Logging into your account.
Locate the job under Action Required or In Production.
Click Edit to the right of the job.
Select "Delete Job" or "Stop and Shred Job"

Note: Cancellation fees may apply depending on where your job is in the process. Click here for more.

How Do I Track My Letters?

First-Class and Marketing Mail: No tracking available.
Certified and FedEx Mail:
- Log into your account and click the job name.
- View tracking details next to each recipient.
- Or use the tracking number on USPS.com or FedEx.com.

When Will My Letters Be Delivered?

First-Class and Certified Mail: Typically 3–7 business days.
Allow up to 10 business days before reporting a delay.

How Do I Access Signature Confirmation?

For Certified Mail:

Signature files (ERRs or "Green Cards") are available in your account under the job details.
If delivery was successful, a download link will appear next to the recipient.
It may take a couple of business days post-delivery for the signature to be available.

What If My Letter Never Gets Delivered?

If it’s been over 14 business days, contact USPS directly.
LetterStream guarantees our side of the process—printing, inserting, sealing, and submitting to USPS—but cannot guarantee USPS delivery.

How Does Pricing Work?

Pricing depends on:
- Mail type
- Number of pages
- Color vs. black & white
- Envelope type
- Optional add-ons

Visit our Product Page for more detailed information.

What If I Can’t Log In?

Search your inbox for previous emails to confirm your account email/username.
Use the Lost Password option on the login page.
Check spam or junk folders for the password reset email.

Can I Save My Credit Card Information?

Not at this time.
You can pre-fund your account to streamline future payments using the PrePay option.
We also accept a variety of payment options, which you can review here.

What if nobody got my mail?

We hear this sometimes. If your job shows as “mailed,” in your LetterStream account, it was definitely sent. We scan every piece internally after it has been inserted and is ready to go out the door. A mailing status won't say "mailed" unless it was actually mailed, and we will provide a refund if we get this status wrong.