Frequently Asked Questions

This article contains answers to some of our most commonly asked questions.  If your question isn't answered here it is still extremely likely that it's answered within another help article.  Be sure to search our help docs by entering one or two keywords.

Can I stop a job from being mailed?

As long as we haven't completed your job and handed it over to the USPS for delivery then you can still stop your job from going out.  To do so, simply log into your account, locate the job in question (under the Action Required section or the In production section), click EDIT to the right of the job.  Keep in mind that depending on what part of the process your job is in there might be some cancellation fees involved.  

Click here to learn more about job status and cancellation fees.

How do I track my letters?

First-class and Marketing mail do not include tracking information. If you sent your mail using one of our Certified or FedEx products, then there are a couple of different ways to track your letters.  

1.  Directly within your LetterStream account, after logging in, click the job name in question and you'll see tracking information to the right of each recipient.

2.  At or  You will need to enter your tracking number in order to track them on the USPS or FedEx websites.

When will my letters be delivered?

First-Class and Certified mail typically take 3-7 business days for delivery, but it can sometimes take longer so it's best to allow up to 10 business days for your mailpiece to be delivered before reaching out to them regarding a letter that hasn't yet been delivered.

How do I access signature confirmation (aka Green Card/Proof of Delivery)?

We call this the ERR (Electronic Return Receipt).  You can access the ERR for certified letters that the USPS has successfully delivered in the same location that the tracking information exists (login to your account, click on the job name, and look to the right of each recipient listed on this page).

If the USPS has successfully delivered your letter, this page will provide you with a link to download the signature confirmation file.  It can take a couple of business days after delivery for the USPS to give us access to the signatures, so if you don't see it yet that could be why and you may need to check back in a day or two.

What if my letter never gets delivered?

Unfortunately this seems to happen from time to time.  If it's been longer than 14 business days and the letter still hasn't been delivered we typically recommend reaching out directly to the USPS to see if they can provide any extra information.  Since the USPS cannot guarantee their side of the process we aren't able to either.  However we can, and do, guarantee our side of the process!  We're responsible for printing your documents, inserting and sealing them into the specified envelopes, and then handing them over to the USPS for delivery.

How does pricing work?

Pricing varies based on each individual product, how many sheets are included, upgrade options such as color printing, and other factors.  To learn more about starting prices for specific products, click here.

What if I can't login?

Sorry about that!  We try to make this easy, but sometimes an email address or password can be forgotten (it happens to the best of us).  We recommend searching your emails for a past email from us to see which email address and username we have on file.  Then you can click lost password to reset your password.  The password email that our system sends you might go to your spam folder, so be sure to check everywhere for it.

Can I save my credit card information?

Not at this time, but we do have an option that allows you to pre-fund your account.  Click here to learn more about our payment options.

Still need help? Contact Us Contact Us