Search results for Supporting Evidence of Mailing

227 articles found

  • PDF Preflight Tool

    Getting Started Our PDF PreFlight tool "overlays" important information on top of page 1 of your PDF document. This tool can assist you in a number of ways, such as address placement, eliminating our

  • PDF Upload Errors (Error Codes)

    PDF are complex documents in nature. There are thousands of various PDF Producers out there, all with different settings and processes for how they generate a final PDF. If you already have a PDF

  • LetterStream and HIPAA

    At LetterStream, each employee goes through third-party training on a recurring basis to earn an individual HIPAA Certificate for Business Associates as well as a Medicare Part D training

  • PDF Tools

    Within your LetterStream account, you have access to many different tools that allow you to manipulate your PDF file(s) in different ways. You can join multiple PDF's, extract pages from a PDF, shift

  • How To Contact The USPS

    Our amazing team is here and ready to help should you have any questions in regards to our products and services. Keep in mind, however, that we simply print your documents, place them into certified

  • Pages vs. Sheets

    We refer to "pages" and "sheets" as different things. "Pages" is the number of total pages that are included in a document. For example, if you have a PDF document that has a total of 10 pages, then

  • Upload a New Custom Envelope or Overlay

    Our website provides a number of return envelopes to select from. However, if you have your own return envelope you'd like to include we can accomodate that request. For all of the options listed

  • Frequently Asked Questions

    This article contains answers to some of our most commonly asked questions. If your question isn't answered here it is still extremely likely that it's answered within another help article. Be sure

  • Cardstock Paper Options

    Need to send something out on a really thick sheet of paper? Maybe you need to mail out a certificate of completion or you want to send a large picture to a family member. We recommend using one of

  • Activity Reports

    Use the Activity Reports page to see the activity within your LetterStream account for mailed jobs! You can view your account activity for any date range, grouped in a variety of ways, specified by

  • PDF Portfolios

    What is a PDF Portfolio? From Adobe.com: A PDF Portfolio contains multiple files assembled into an integrated PDF unit. The files in a PDF Portfolio can be in a wide range of file types created in

  • Letter Origination

    Our company is based out of Phoenix, AZ. Therefore 100% of the mail we print and produce for our customers originates from Phoenix. There are usually two common reasons why customers might want to

  • Print Quality - Why are there small dots on my documents?

    If you've noticed very small dots on your document, you've done some very good detective work! Most people will not see these itty bitty dots, but we're happy to explain why they are there... The

  • Postcard Options

    We offer a couple postcard options to fit your needs. Here’s an explanation of our options and feel free to review our product page for more information. In This Article Small Postcards Large

  • Who Sent Me This Letter?

    If you received a letter that was mailed to you through the LetterStream service, we are unable to share any details related to who sent the letter, when they sent it, or what the letter contained.

  • Confirming that an Address is Valid

    If you have an address list that you want to make sure has valid and current address information, the best way to clean up the list and validate the addresses would be to use our NCOA and CASS

  • Uploaded Document Is Blurry

    If you notice that your PDF appears to be slightly less-clear when it's uploaded to our website, this is usually because when you get to address outline page, our website simply provides a sample

  • Address Book Grouping

    You can "group" addresses within your address book by clicking Add New Group. This feature allows you to have a specific group of addresses that you need to either access quickly or send multiple

  • Envelope Security

    Mail security is a popular concern these days. Mailers often wonder if mail carriers or other people can see through the envelopes that LetterStream uses and possibly gain access to secret

  • Landscape and Portrait Printing

    When using the LetterStream website, you'll be provided with "proofs" which will show you exactly how we're going to print your documents. By default, our system will automatically rotate the

  • Job Stuck via the API

    Sometimes if you are using an API it may feel like a job is stuck or not moving through our production process. There are two main reasons this may occur. First your API could be in test mode. But

  • Refunds for Canceled Jobs

    When a job that has been paid for is deleted (canceled), instead of immediately refunding the money to the credit card and then requiring our customers to go through the entire credit card check-out

  • Perforated Paper Options

    LetterStream has two options of pre-perforated paper to choose from for your statement and coupon mailings (Coupon Statements and 1/3 Perf). In order to know which option best fits your need, we need

  • File Uploading Limits

    We currently limit the file size that can be uploaded to our website to 200mb (megabyte). If your file is larger than 200mb you might want to reach out to our support staff for other methods of

  • How to re-size my PDF Page Size

    Sometimes when saving a document, the PDF page size might be larger than our 8.5x11 paper type. The good news is there's a pretty simple workaround for it! Please note that these options might not be

  • Expedite and Rush Fees

    The fastest way to see the cost of each processing option is by selecting each option within the shopping cart - doing this will allow you to see the total price difference based on the option that

  • CSV Upload Errors

    Are you trying to upload a CSV file to our website and are unable to do so? Here are some common reasons why: The file is not saved as a CSV file, meaning it doesn't ends with the ".csv" extension.

  • Coupon Booklets vs. Coupon Sheets

    We offer a couple of different coupon products for your billing needs! These products are available within your account by default. Creating coupon mailings requires you to upload a data file

  • Balance Information

    Your account balance can be found by logging into LetterStream, hovering over "My Account", and then clicking on "Billing Information". This upper left-hand section shows your account balance with

  • Address Cleanup

    LetterStream allows you to upload a properly formatted .csv file (text file generated in Microsoft Excel) containing the addresses that you would like to "cleanup" (also known as "standardize"). We

  • USPS Postage Rate Increases

    The USPS typically raises their rates at the beginning of each year, towards the end of January. We will typically send out notifications and post a couple blog articles leading up to that point so

  • Embed PDF Information For Mac Users

    "Preview" is an application available on most Apple computers. If you do not have access to an Apple computer this article may not be applicable. LetterStream requires that all fonts and images are

  • Deleting a User

    Administrators can delete users by going to the Manage Users screen and clicking "delete" to the right of the user that needs to be deleted. All of their previous mailings will remain within your

  • Envelope Window Character Limits

    The best way to find out if your address(s) will show properly through the windows in our envelopes is to use our pre-flight tool. For more information about our pre-flight tool, you can click here.

  • How do I Interpret CASS and NCOA Data Files?

    When you use our CASS or NCOA Address Cleanup tools, our website will take your address list (provided to us in a .CSV formatted file) and run it against the USPS address database. Their system will

  • LetterStream Promo Codes

    When creating a new account, there is an option to enter a promo code. This is not required to create a new account. The promo code is used to help us track new signups under certain promotions or

  • Using Our Address Cleanup Tools

    Within your account, you have the option to perform address cleanup buy using one of our two address cleanup products. CASS is our standard address cleanup option, and NCOA is our deluxe address

  • Remove/Delete A User

    Removing a user from your account can only be done by an Administrator. For Administrators, you can remove a user from your account by following these setps: Log in to your LetterStream account

  • Paper Options

    We provide many different paper types through your LetterStream account. These options are available to choose from on the "Job Inserts Review" screen. Below is a list of what options are currently

  • How can I find a recipient and their letter?

    There are a few different ways to find someone you send mail to. For starters, on the Job Recipient List screen, each column heading that is underlined can be used to trigger a sort by simply

  • Hide Financials User Setting

    If you are receiving a message that says "unable to authorize payment", that means that the user(s) have the Hide Financials option activated for them, which means they will be unable to submit

  • USPS Delivery Timeframes

    Note: First Class mail does not include tracking information. If you need to track your letters, you'll need to send them via Certified mail. The following delivery timeframes are based on

  • My Recipient Addresses Will Come From...

    Our system needs to know where to send your documents. Do you have an address list in Excel? Or does your PDF already include the address on it? The "My Recipient Addresses Will Come From" section

  • LetterStream YouTube Channel

    Find all of our tutorial videos and more on our YouTube channel: http://www.youtube.com/user/LetterStream

  • Sending Anonymous Letters

    It might seem like a good idea to hide your name and address from the person that you are sending mail to, unfortunately that is against our user agreement and we cannot process mail with a fictional

  • PRO Postcard Template

    Click below to download a PDF of our template for our PRO postcards, which is our large, full-bleed color postcard option. pro_postcard_template_v3-(IMB).pdf

  • Image Print Quality

    It's not always easy to tell how beautiful your artwork will appear when we put it on paper, but here are a few things to keep in mind. For starters, we have high tech, highly capable, excellently

  • What is Delivery Point Validation?

    Delivery Point Validation determines whether the house or street number associated with a street address falls within the range of house numbers that exist for that specific street.  This is Included

  • Sending Physical Items Other Than Documents

    At this time we are not able to send anything that we can't print, such as magnets, keys, stickers, etc. Our website is designed to allow the upload of PDF documents, and then we'll print the

  • Full-Bleed Printing

    If you are using our PRO Postcard option, then your image(s) will be trimmed down to be a true full-bleed image. However, if you are using any of our other job types your document(s) will not be